Network Operations Center Program Manager

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The NOC Program Manager is responsible for developing and executing account management plans that will focus on driving value into key accounts.  A critical success factor will be aligning NS2’s current service offerings with the key client needs and working with COE leaders to drive future service offerings that meet customer needs and expectations.

MINIMUM REQUIREMENTS

Education: Bachelor's Degree preferred

Experience: 5 years of Service Experience preferred

Travel: 15-20%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Participates in developing effective client relations and delivery processes to ensure customer needs are met.
• Maintains awareness of SLA offerings in the pipeline
• Has a working knowledge of all NS2 capabilities to share with clients.
• Helps drive success of client while meeting or exceeding FTI corporate goals.
• Monitors progress of awarded projects and initiates to client onboarding process
• Identifies opportunities for continuous improvement through monitoring KPI’s
• Demonstrates approachability and ability to effectively collaborate and influence others.
• Ensure effective employee relations.
• Able to provide customer service and answer questions for internal and external customers.
• Develops a team to execute key areas of the NOC, ensures their success
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.