Are you a brilliant mind with an interest in Information Technology? Would you like to challenge yourself in a dynamic international environment? Ecolab is looking for anĀ IT Support TraineeĀ who can efficiently support our IT team, contributing to the ongoing success of the company. This is a great chance to work with IT and Global support teams on IT projects to support our internal customers.
The Role
Join our IT team in Ecolab as anĀ IT Support Trainee basedĀ in our office in Sant Joan Despi (Barcelona). Ecolabās IT teams leverage advanced technologies and methodologies across multiple domains including customer collaboration, end user computing, enterprise resource planning, cyber security, and business analytics, partnering with our businesses to deliver results. Our interns develop essential business and IT skills by actively supporting projects and programs that enable breakthrough results for Ecolabās businesses.
What you will do
Under direct supervision you will be responsible for providing support to IT users.
You will use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.
Using remote control software, you will provide onsite and cross-border support.
Conduct regular interaction with IT users using customer service skills and communication skills.
Work with other support functions on projects and activities related to IT.
Liaise with partners and vendors on IT related user support. Like for example, open incidents with HP support for hardware maintenance.
Conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained.
Key Responsibilities
Perform basic incident and problem analysis as required to resolve incidents and requests.
Perform hardware and software change requests as assigned
Perform implementation support as required.
Attend end user meetings as requested to provide local support to users.
Work with IT and Global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
Qualifications & Skills
Degree in Computer Science, Information Technology, or other relevant area
Excellent knowledge of Spanish and English language (verbal & written communication). Italian will be considered a plus.
Proficient with MS Office 365 & Windows 11.
Ability to interact professionally with others and work independently in a fast-paced environment.
Strong problem solving and interpersonal skills.
Excellent verbal and written communication skills.
Highly dependable team player.
Ability to prioritize workload and complete responsibilities on time.
Familiarity with desktop applications, including the following:
Local client configurations including, SMS, SAP GUI
VPN, remote/wireless access connectivity configuration and maintenance
Support of Android and iOS mobile devices.
Remote Software like GoToAssist or Bomgar.
What we offer:
12 months contract.
Access to best-in-class resources, tools, and technology.
Start date: As soon as possible.
40 hours per week.
Work schedule: 9AM to 6PM (daily presence at the office is needed for the role).
Company profileĀ
Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. Every day, we help make the world cleaner, safer and healthier ā protecting people and vital resources.Ā Ā EcolabĀ is a trusted partner at nearly three million customer locations around the world, supplying clients in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets, all choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.
Ecolabās commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do whatās right. A certificate of disability would be an asset
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