Associate Relationship Manager

About the Position:

An Associate Relationship Manager is responsible for cultivating and maintaining strong relationships with the Strategic Business Unit’s (SBU) contractors and clients. This role is responsible for addressing candidate needs and ensuring satisfaction, fostering long-term partnerships to support business growth and ensure candidate retention.  

About Us:

We are a mission-driven organization dedicated to supporting K–12 Special Education programs across the country through high-touch recruitment and retention solutions. Our exclusive focus on school-based services allows us to bring deep subject matter expertise to the students, educators, and communities we serve. As a member of our corporate team, you’ll help enable the clinicians and educators who make meaningful, lasting differences in the lives of children with diverse learning needs. We are passionate about building a supportive, inclusive work environment where purpose and people come first, because when we empower our teams to thrive, students thrive. Here, your work directly contributes to a brighter future for every learner.

What You’ll Do:

• Conduct initial onboarding and introductory calls for newly signed contractors. 

• Perform introduction and growth calls with all districts within the assigned book of business. 

• Conduct regular check-ins with all Clinician’s on Assignment (COA) and districts within the assigned book of business. 

• Check in with districts monthly to assess contractor performance and explore opportunities for new job orders. 

• Serve as the primary point of contact for all contractors and clients within the assigned book of business. 

• Manage and resolve day-to-day issues for resources and clients within the assigned book of business. 

• Interface with clients to address and resolve COA issues or concerns. 

• Provide counseling and direction to clients and resources for behavioral issues and conflict resolution. 

• Mediate between clients and contractors to address unmet expectations and outcomes, developing a clear and concise action plan with measurable results and follow-through. 

• Conduct site visits to contractors and clients when feasible. 

• Collaborate with the recruitment team to ensure completion of COA contracts. 

• Work closely with Client Services to ensure appropriate and successful placements. 

• Partner with Business Development to ensure accuracy in client and job requirements. 

• Coordinate with Payroll and Benefits to ensure proper compensation for contractors. 

• Manage daily workload through dashboards, reports, and alerts and accurately log calls, events, and follow-ups to ensure progress in tracked efficiently.  

• Assist with renewals, working with clients to assess interest in extending active contracts. 

What You’ll Bring:

• Two years of relevant experience in the staffing industry or relationship focused disciplines. 

• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization. 

• Analytically and logically evaluate information, propositions, and claims. 

• Analyze work, set goals, develop plans of action, utilize time.  

• Proactively obtain and share information tailored to the audience. 

• Attend to the needs and expectations of customers. 

• Establish rapport and maintain mutually productive relationships. 

• Present self as a positive representative of the organization.  

• Engage effectively in dialogue. 

Salary: 75,000 Annually