Home-Based Accounts Receivable Specialist

The DCX Client Services Home-Based Accounts Receivable Specialist will be a part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will be responsible for ensuring accurate and timely billing and collection processes and assisting the client with overall accounts receivable operations. Primarily business-to-business collections with extensive reconciliations of high-volume transactions, while maintainingeffective communication with customers and providing great customer service.

REQUIRED CORE COMPETENCIES

• Strong organizational and time management skills

• Excellent attention to detail and analytical skills

• Effective communication skills with a problem-solving attitude

• Strong customer service orientation 

• Excellent knowledge of accounting regulations and procedures

WHAT YOU WILL DO

• Process credit card and check payments with speed and accuracy

• Follow up on, collect, and allocate payments for credit card customers

• Perform account reconciliations by making sure prepaid customers have no outstanding balances on their account

• Research and resolve payment discrepancies and customer queries

• Post cash receipts received (EFT, ACH, Wire, E-Transfer)

• Communicate with customers via phone and email

• Investigate and resolve customer queries

• Communicate professionally with internal and external team members

• Help to maintain accounts receivable customer files and records

• Perform other tasks as directed by Management

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education:Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 

• Experience: 1-3 years of Accounts Receivable and/or General Accounting experience, or equivalent. 

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills: Proficiency in most Microsoft Office Applications, databases, and accounting software. 

• Industry Specific Software/Knowledge:  

• Strong working knowledge using Excel, pivot tables, advanced formulas, etc.

• Excellent with numbers and figures and an analytical acumen – must be detail oriented

• Proficient experience with Microsoft Office Suite, intermediate Excel skills required

• Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software.

• Ability to build relationships with clients and internal departments.

• Maintaining high accuracy in financial records and attention to detail in every aspect of the job.

WHAT WE OFFER

• Salary Range: Php 35,000- Php 37,500 

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided

• Internet stipends upon regularization 

• HMO Coverage   

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!