Home-Based Order Entry and Sales Support Specialist

The DCX Client Services -Home-Based Order Entry and Sales Support Specialist will handle all aspects of the order entry and order management operation to ensure that client orders and production schedules are aligned to meet delivery dates and to provide an exceptional customer experience to internal and external customers by taking ownership of customer inquiries. This involves setting up the necessary files for order processing, ensuring a seamless and efficient workflow, and completing client orders with a focus on a balance of speed and accuracy. 

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English

• Strong organizational and time management skills  

• Excellent attention to detail and analytical skills    

• Excellent problem-solving skills

• Ability to prioritize, multitask, be flexible, and meet deadlines

WHAT YOU WILL DO

•  Enter and process sales orders accurately in NetSuite 

• Review orders for completeness, pricing accuracy, and production readiness 

• Validate product details, decoration methods, and quantities

• Communicate with internal team members (sales, production,
  customer service) to resolve order questions quickly

• Maintain clean, organized documentation within NetSuite

• Create and manage quotes for apparel and promotional products Source products using tools like SAGE and Merch.ai

• Apply pricing logic based on margin targets and volume tiers

• Support sales team with timely, accurate quote turnaround

• Create virtual proofs/mockups for customer approvals

• Edit and adjust artwork files (logos, placements, sizing, colorways)

• Ensure artwork is production-ready and aligned with brand standards

• Collaborate with decorators and vendors to confirm feasibility

• Own the workflow from quote → order entry → proof → production readiness

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. 

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. 

• Language Proficiency:Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills:Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. 

Must-Have:

• Strong attention to detail (this is non-negotiable)

• Experience with order entry, data processing, or administrative workflows

• Ability to manage multiple tasks and prioritize in a fast-paced environment

• Clear and proactive communication skills

Highly Preferred:

• NetSuite experience (or similar ERP systems) •

• Experience in apparel, promotional products, or print/decoration industry

• Familiarity with SAGE or product sourcing tools •

• Experience with Adobe Illustrator or similar design tools

• Ability to create or edit artwork for mockups/virtual proofs ​

WHAT WE OFFER

• Salary Range: Php 35,000 - Php 37,500

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST - Must be able to overlap with U.S. Eastern Time

• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided

• Internet stipends upon regularization 

• HMO Coverage   

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!