Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
Weāre a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. Itās intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, weāre scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
The Technical Account Manager is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.
The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has. The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise.
This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.
Customer Support & Troubleshooting:
Serve as the technical point of contact for frontline users (admins, analysts, training leads).
Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.
Provide ongoing technical support and ensure timely resolution of admin-level issues.
Training & Enablement:
Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.
Own and execute āTrain the Trainerā programs to scale internal agency enablement.
Communicate product updates and platform enhancements to drive feature adoption and engagement.
Internal Product SME & CSM Enablement:
Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.
Partner with Product, PMM, and Enablement teams to:
Stay aligned with the roadmap and upcoming releases.
Ensure all enablement materials and customer-facing resources are accurate and up to date.
Implement internal train-back programs and role-based learning.
Join customer calls and support escalations as needed to provide technical expertise.
Cross-Functional Collaboration & Feedback Loop:
Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.
Support testing and rollout of new features with key customer partners.
Advocate for the frontline user experience across internal teams.
Required Experience: Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-scale IT systems in government or public safety is preferred.
Feeling uneasy that you havenāt ticked every box? Thatās okay; weāve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Focus:
Quickly integrate into Safe City support and Technical Account Manager operations.
Key Actions:
Support Safe City accounts and triage inquiries.
Participate in training (live + virtual) and join account syncs.
Partner with CSMs for onboarding and early adoption.
Connect with cross-functional teams on escalations and product updates.
Review and refresh enablement materials.
Deliverables:
Train 3+ agencies.
Schedule regional training with CSM team.
Update onboarding docs and create a categorized enablement library.
The First 60 Days
Focus:
Standardize processes and scale support across Safe City accounts.
Key Actions:
Continue Safe City technical support and training.
Lead monthly feature walkthroughs and best practices for CSMs.
Share roadmap updates and support PMM communications.
Build a Slack-based FAQ for internal use.
Identify process gaps and improve escalation paths with Product/Support.
Deliverables:
Publish 3-5 admin troubleshooting workflows.
Create 3 customer-facing resources.
Host an internal ātrain-backā session for CSMs.
Update a key training deck.
Log Safe City friction points for Product/Support review.
Support CSM new hire onboarding if needed.
90 Days & Beyond
Focus:
Own technical guidance for Safe City accounts and drive process improvements.
Key Actions:
Analyze training metrics and ticket trends.
Lead feature rollout or feedback session with customers.
Align with PM, Marketing, and Enablement to refine training strategy.
Evaluate and improve customer-facing collateral.
Deliverables:
Complete a regional training and one nonāSafe City in-service.
Launch a monthly training calendar with webinars.
Continue monthly train-back sessions for CSMs
In this role, youāll receive a base of $150,000 and Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
š“Flexible PTO: We seriously mean it, plus 11 company holidays.
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