Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
The Opportunity
The Business Process Analyst will report directly to the Manager, Business Process and work directly with several stakeholders throughout the business. We are seeking a Business Process Analyst focused on Quote to Cash processes to drive enhancements and projects that streamline quoting, contracting, billing, and revenue operations. The candidate will collaborate with stakeholders across Sales, Finance, Accounting, and IT Applications to design and deliver scalable system solutions that improve efficiency and data integrity across the organization.
As a Business Process Analyst, you will partner with Stakeholders and Project Managers to translate business needs into actionable system requirements, supporting initiatives that span multiple departments and tools, including Salesforce Sales Cloud, CPQ, and Billing You’ll manage requirements gathering, documentation, and testing, ensuring solutions are delivered with quality and aligned to business goals. The ideal candidate is a detail-oriented analyst with strong communication skills, a deep curiosity for understanding how systems and processes connect, and a drive to deliver high-impact, scalable solutions in a dynamic environment.
The Skillset
2+ years of experience driving operational efficiency through business analysis, process improvement, deal lifecycle support, revenue operations, or cross-functional systems management – ideally in a high-growth SaaS or startup environment
Proven experience supporting Quote to Cash processes, including Salesforce, CPQ, Billing, and UAT
Demonstrated ability to translate business needs into documented business requirements
Strong facilitation skills for current/future state process mapping, gap analysis, and requirements workshops
Experience with JIRA, Salesforce Cases, or any other ticketing queue system
Experience working with cross-functional teams to assess and prioritize operational or system improvements to drive efficiency and business impact
Strong analytical and problem-solving skills with a keen attention to detail and data accuracy
Analyze business processes and identify areas for automation or improvement in collaboration with various teams
Develop business cases and ROI analyses for proposed systems and process improvements
Document and maintain a repository of Quote to Cash business rules and process flows
Translate business processes into systematic flows and maps
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Business Analyst at Flock Safety.
The First 30 Days
Develop a foundational understanding of Flock’s Quote to Cash ecosystem, including Salesforce, CPQ, and Billing
Meet key stakeholders across Sales, Deal Desk, Finance, and Accounting to understand current processes, system pain points, and active initiatives
Shadow team members on in-flight projects and enhancements to learn delivery practices, documentation standards, and sprint cadence
The First 60 Days
Take ownership of one or more enhancements within the Quote to Cash workstream
Document detailed business requirements and process maps, collaborating with cross-functional teams to ensure alignment and validate business impact
Participate actively in: refining stories, slotting enhancements into sprints, and supporting UAT to ensure solution readiness and quality
90 Days & Beyond
Independently manage multiple Quote to Cash enhancements and partner cross-functionally with Revenue, Customer Success, Legal, Finance, and Operations teams to support any necessary project deliverables
Identify and propose opportunities for process optimization or automation that improve scalability, efficiency, or data accuracy across systems
Contribute to continuous improvement of the Quote to Cash delivery model by creating and refining reporting, documentation standards, and intake practices
In this role, you’ll receive a starting salary between $80,000 and $100,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
We’re building the impossible, together. We embrace remote work and welcome applications from exceptional talent across the United States.
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of w
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