United States or Mexico City, MX - Business Operations – Full Time
OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
Job Description
As a Client Enablement Program Manager, you serve as a strategic partner towards OXIO’s Large-scale/Marquis clients, playing a vital role in analyzing business needs and objectives across internal and external stakeholders, as well as the industries in which our clients operate. You will guide clients in formulating actionable strategies to leverage OXIO’s technology and lead cross-functional programs that drive successful onboarding, adoption, and long-term platform value.
This role sits at the intersection of customer success, program management, and technical enablement; requiring strong execution skills, stakeholder management, and comfort operating in a fast-paced, evolving environment.
Responsibilities
Collaborate with large-scale/Marquis clients to analyze and understand their business needs, objectives and operational constraints
Partner with Solution Engineering and the Customer Success team to ensure a unified & comprehensive approach towards the launch of new clients
Act as the primary program lead for client enablement initiatives, including onboarding, issue resolution and the fulfillment of Voice of the Customer (VOC) development requests
Determine and define projects scope and objectives, including designing clear, measurable action plans that will guide our project teams in their implementation work
Develop and manage a detailed technical project schedule and work plan
Guide clients through onboarding and technical implementation to OXIO platform, ensuring alignment between business goals and technical delivery
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Utilize industry best practices, techniques and standards throughout the project execution
Measure project performance to identify areas for improvement
Predict resources needed to reach objectives and manage resources in an effective and efficient manner
Lead project teams, made up of resources from Product, Sales, Operations, Customer Support and Revenue Assurance, in onboarding new Clients, enabling new features and implementing reporting capabilities
Identify future product enhancements through collaborative engagements with clients to support product usage/development strategies
Proactively surface risks, dependencies, and change-management considerations that could impact client success
Requirements
Bachelors degree required
5+ years of experience supporting Clients/Customer with a least 2 years being in Telecom and/or SaaS environment
Excellent verbal and written communication skills in English. Spanish is a plus
Exceptional attention to detail and organizational skills
Self starter, highly motivated and driven to deliver
Ability to juggle multiple hats and willingness to get into the weeds
Competitive salary and stock option incentive program
Company paid healthcare
Flexible work arrangements
Company sponsored team-lunches and company retreats
International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
A diverse and inclusive team.
We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.
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