OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
For this position, OXIO is looking for a Customer Success Manager who is skilled in overseeing the company's relationship with its most important customers. We are looking for an independent and resourceful individual who is passionate about sales and has a keen interest and curiosity in business. You will be responsible for obtaining and keeping long-term key customers by understanding their requirements. The job requires building strong relationships with strategic clients and maintaining them. You will be able to identify needs and requirements to promote our company's solutions and achieve satisfaction for both parties, as well as contribute to maintaining and growing our business to achieve long-term success.
Promoting OXIO services in assigned client portfolio
Developing strategies to increase penetration of OXIO services in assigned clients
Working closely with your client to always have an accurate up-to-date revenue forecast
Establishing and managing your clients’ SIM forecast
Promoting value-added services to increase share of wallet in the assigned client portfolio
Establishing anti-churn strategies
Achieving sales objectives
Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition
Acquire a thorough understanding of key customer needs and requirements
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Plan and execute Quarterly Business Reviews by coordinating with Senior Executives on both the client and OXIO’s side
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Oversee the billing process for your clients, making sure that invoices are accurate and comply with contracts
Responsible for timely payment collection from your portfolio, assuring a smooth and efficient invoice to payment process
Previous experience as key account manager, preferably in a Telecom or technical SaaS environment
Experience in Sales and providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
BSc/BA in Business Administration, Sales or other relevant fields
Experience leading Customer Experience transformation work or Customer Success programs
Experience building positive relationships and influencing others
Success leading and coordinating teams to ensure perfect engagements with clients, partners, and sales teams
Ability to shift from developing high level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration
Can suggest/explain OXIO technologies and solutions, able to convey sophisticated ideas in a clear, concise manner
Motivates, encourages and continually develops team members while managing conflict effectively
Experience creating and understanding KPI reports while being able to interpret business insights to drive decision making
Ability to forecast based on historical data to provide the company with an outlook of expected sales in the coming years
Fluent in Spanish and English
Competitive salary and stock option incentive program
Company paid healthcare
Flexible work arrangements
Company sponsored team-lunches and company retreats
International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
A diverse and inclusive team.
We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.
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