Team Lead - Underwriting Operation

About the role

In this highly visible role, you will provide leadership to a team of experienced underwriting analysts supporting a high growth Business Unit. You will be a people-first person with a growth mindset, responsible for driving operational excellence, championing continuous improvement, and experienced in capacity planning to achieve service delivery, timeliness, productivity and quality goals. In this exciting and challenging role, you will solve problems, work with senior leaders and stakeholders, and make a real impact.

Key Responsibilities:

Leading Teams

• Direct People Management responsibility.

• Oversee development, training and cross training of employees for quality, performance, and professional development.

• Leverage individual strengths to drive overall team performance.

• Provide constructive feedback and improvement opportunities using coaching sessions, one-on-one interactions, process confirmations, business partner feedback, and performance reviews.

• Ensures appropriate development plans are in place with staff and progress is being made.

• Monitor and address employee satisfaction and retention to maximize employee effectiveness and minimize turnover while maintaining an inclusive work environment that supports diversity.

• managing performance improvement issues swiftly and appropriately

• Skilled in conflict management and business processes.

Stakeholder management

• Partner with Operations and Underwriting leadership to assure business objectives are met and review monthly operational metrics and trends

• Liaise with underwriting teams to deliver operational processing, escalate issues, and address queries/questions.

• Liaise with Underwriters and Brokers on behalf of the Underwriting Support Unit as needed to communicate account status and drive resolution of outstanding tasks

• Partners with offshore operations team to support and enhance delivery standards

• Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (eg finance, credit control, etc)

Operational Metrics

• Establish credibility and work effectively to achieve key performance goals.

• Responsible for management and performance of the teams’ service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking.

Change Agent (Process Improvement and Technology Adoption)

• Understand end-to-end customer experience and seek opportunities for process improvement and reduce processing friction.

• Leadership skills with an innovative mindset, driving continuous improvement.

• Drive process standardization to streamline and optimize processing variations.

• Provide governance and structure to document and maintain SOP’s.

• Accountable for identifying, escalating, and responding to any Compliance related issues.

• Be a change agent for new tools and technology to help team increase team productivity.
   

Qualifications:

• 4+ years of underwriting operational experience (eg submissions, clearance, binding/booking, etc)

• 1+ years experience leading a team Insurance/Financial Services Industry strongly preferred

• Commercial insurance experience required

• Ability to work collaboratively with a geographically distributed team structure

• Experience managing hybrid/remote teams a plus

• Must be able to handle multiple priorities and work with limited direct supervision

• Proven track record of delivering improved and sustained results over time

• Ability to foster a high-performing team environment

• Possesses exceptional interpersonal skills and strong influencing abilities

• Demonstrated capacity to communicate across small and large groups

• Readily able to adapt and lead others through change management

• Strong organization, planning, time management and delegation skills

• Good business acumen and professional demeanor

For positions based in NJ, the base salary range is $72,000 to $84,500 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: :2026 Benefits Overview

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

OP - Operations

National Union Fire Insurance Company of Pittsburgh, Pa.