Director of Account Management

The Role

We’re hiring a Director of Account Management to build and lead our US-based Account Management function. This is a highly strategic, revenue-owning leadership role responsible for driving Net Revenue Retention (NRR) across our customer base.

You will own the strategy and execution behind renewals, expansions, and long-term account growth, while building and scaling a high-performing team. This role sits at the intersection of revenue, customer relationships, and product adoption — and will play a critical role in how Nanonets scales in the US market.

This is not a maintenance role — we are looking for a builder who can define playbooks, drive accountability, and operate with high ownership in a fast-moving startup environment.

Roles and Responsibilities

• Own and drive Net Revenue Retention (NRR) across the US customer portfolio
• Build, manage, and scale a team of high-performing Account Managers
• Define and implement account management strategy, including expansion, renewal, and engagement playbooks
• Establish clear revenue targets and performance metrics for the team
• Personally manage and grow a set of strategic, high-value accounts
• Identify and drive expansion opportunities across business units, geographies, and product lines
• Lead complex renewal and commercial negotiations, including multi-year agreements
• Partner closely with Sales, Product, and Engineering to align customer needs with roadmap and execution
• Build systems and processes from the ground up to support scale

Requirements and Skills

• 8+ years of experience in Account Management, Customer Success, or other revenue-owning roles
• 2–3+ years of experience managing and scaling high-performing teams
• Experience working in a high-growth startup environment
• Proven track record of owning and driving Net Revenue Retention (NRR), including expansions and renewals
• Experience working with mid-market and/or enterprise customers
• Strong commercial acumen with the ability to lead complex negotiations and multi-year deals
• Ability to operate with high ownership in ambiguous, fast-paced environments
• Excellent communication, leadership, and stakeholder management skills

Nice to Have

• Experience in AI, automation, or data-heavy products
• Experience building Account Management or Customer Success functions from early stages
• Background in complex, multi-product or multi-region account growth
• Experience partnering closely with Product and Engineering teams

Additional Information

Hybrid role, (twice a week in our Palo Alto office), based in the Bay Area, CA. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $160,000 - $180,0000 per year. In addition to base salary, compensation for this role includes performance-based commission and equity, aligned with both individual and company success.