Director - HCM Partnerships

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

What you get to do every day

• Partner with Senior Director, business leaders and integrations to ensure enhancements and requested functionality are developed and implemented in a timely manner and to the requirements of the partners.
• Participate in the execution of strategic plans commensurate with immediate planned HMC partnership growth
• Lead efforts to upgrade and enhance current integrations between HCM systems to ensure optimization, partner success and automation
• Compile and maintain a thorough understanding of the systems and capabilities of the key competitors within the HCM market, developing a competitive analysis against our systems.
• Create impactful new business pitches and understand prospective partner system requirements to build strategies for making technology a core competitive advantage in our current as well as in any new partnership opportunities.
• Supervise; train, mentor, discipline and delegate work to dedicated team.

• Establish trusted relationships with key stakeholders internally & externally
• Partner and collaborate cross-functionally to drive mutual commitment to common targets and goals. This includes developing and maintaining strong customer relationships internally.
• Coach and lead team members and consultants, assign tasks and production support backlog
• Technical lead for HCM project initiatives. Work closely with the PMO team to ensure successful implementation of new capabilities and solutions.
• Meet regularly with partners across the organization to understand their business needs and strategic objectives
• Develop a success factors roadmap to scale and implement capabilities that enable our strategies specific to Intuit, Trinet and other key partnerships.
• Collaborate with the development team for integrations and enhancements development and maintenance.
• Maintain regular account contact to ensure positioning and alignment of Human Interest with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned partners and ensure customer health.
• Maintain customer satisfaction and serve as the primary escalation point for any top partnership integration issues that arise.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned needs and an overall strategy to optimize sales and retention opportunities.
• Management of existing revenue, partner opportunities, quota, funnels and forecasts consistent with National Regions, sales and operational goals and objectives.
• Act as a strategic advisor and leader to bring your expertise to our organization to grow and evolve existing team dedicated to strategic partnerships
• Work cross-functionally with Product and Engineering leaders to define priorities and roadmaps and execute on the strategy for initiatives with new partner organizations
• Build joint business plans with our HCM partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics and joint accountability
• Partner with our legal team to renew and review partnership agreements and repeatable templates to scale to broader ecosystem partnerships
• Work with our CRO and senior-leadership team to manage executive-level contacts within identified key partnerships.
• Develop consistent reporting and define KPI’s and MBO’s to support QBRs, and C-level stakeholder management hindsight reviews.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Attend partner events and design impactful and engaging programs to boost partnership momentum
• Other duties and responsibilities as assigned.

What you bring to the role

• Courage, Passion, Resilience and Drive
• Core Competencies: Organizational Leadership, Strong Business Acumen, Strategic Insights, Trusted Advisor, Strategic Sales Planning, Sales Team Leadership.
• Professional Competencies: Adaptability, Customer Focus, Drive for Results, Influencing Impact, Judgment, Collaboration, Executive
• 8+ years of experience in Partnership, Sales and or business development
• 3+ years of experience with innovative strategic partnerships for consumer-facing, web services and SAAS products
• Demonstrated ability to bring impactful strategic deals to life from conception to execution
• Experience in business development for consumer-facing software products and services
• Proven ability to act as both an influential leader and hands-on practitioner in the planning and execution of our national partner ecosystem
• Advanced CRM experience to manage the partner referral tracking process and forecast partner bookings

• Exceptional communication skills; written and verbal
• Strong understanding of the Human Interest partner process, demands and needs for continued success
• Willing to flex with constant change and day-to-day competing priorities
• Be a team player

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous