Home-Based SF Field Service Dispatcher

Are you an experienced Field Service Dispatcher with strong Salesforce knowledge and a passion for process improvement and operational excellence? We are looking for a Home-Based SF Field Service Dispatcher to join our DCX team. In this role, you will start by supporting vendor management, dispatch administration, and SOP development, with the long-term opportunity to grow into a Dispatch Shift Manager under a new system. This position is ideal for someone confident in managing high-volume field operations, comfortable communicating with drivers and vendors, and capable of staying calm and decisive under pressure.

REQUIRED CORE COMPETENCIES 

• Detail-Oriented but Decisive: Maintains accuracy while confidently making timely decisions in a fast-paced dispatch environment.

• Strong Follow-Through: Demonstrates consistent follow-up skills to ensure trips, vendor tasks, and service commitments are completed as scheduled.

• Process-Driven: Capable of building, documenting, and improving Standard Operating Procedures (SOPs) to support scalable operations.

• Calm Under Pressure: Maintains composure while managing high-volume field activity, resolving issues in real time.

• Leadership Mindset: Shows initiative, accountability, and the potential to grow into a Dispatch Shift Manager role.

WHAT YOU WILL DO 
 

Phase 1 (First 6–12 Months): Training & SOP Development

• Shadow senior leadership (Glen) to learn dispatch workflows and processes

• Create and document Standard Operating Procedures (SOPs) for vendor management and dispatch operations

• Monitor and manage WhatsApp communications related to trips and vendor coordination

• Follow up with vendors to ensure trips are being executed as scheduled

• Support basic dispatch administration tasks

• Assist in vendor management process improvements

• Utilize Salesforce (SF) Field Service for tracking and coordination

• Use DiapPad, WhatsApp, Salesforce, and phone communications daily

Long-Term Role: Dispatcher / Dispatch Shift Manager

• Manage daily dispatch operations under the new system

• Coordinate drivers, trucks, and dumpster service routes

• Ensure real-time trip execution and issue resolution

• Supervise shift operations and maintain service levels

• Manage vendor performance and accountability

• Oversee communication between drivers, vendors, and internal teams

• Ensure proper system updates and documentation in Salesforce

WHAT WE LOOK FOR 

• Education: Bachelor’s degree in Communications, Marketing, or a related field.

• Experience: 1-3 years of prior experience as a Dispatcher (required).

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficiency in most Microsoft Office Applications, databases, and accounting software. 

  • Strong knowledge of Salesforce Field Service (required)

  • Proficient with DialPad, WhatsApp, and Company Phone.

  • Has direct management experience in this field with at least 3 direct reports under them.

  • Comfortable calling drivers, vendors, and handling phone-based coordination

  • Experience in vendor management

  • Strong administrative and organizational skills

  • Excellent written and spoken English

  • Strong personality with leadership potential

  • Ability to manage high-volume operations (1,000 dumpsters / 30 trucks)

WHAT WE OFFER

• Salary Range: PHP 40,000 – 50,000

• Industry: Recycling and Dumpster Rental

• Job Type: Full-time

• Work Shift: 6:00 AM – 6:00 PM CST (USA) - flexible hours (8 hours)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!