BBCRM Data Analyst

About the role:(about 2-4 sentences highlightingkey aspects of the role)

The Data Analyst works with key stakeholders to understand their business needs, and then addresses those needs through technology, where possible. The primary focus of the DA is acquisition of client legacy data for conversion, collaboration across resources to effectively prepare project for delivery team and accurate, efficient delivery of projects.The DA also conducts projects to change existing data for customers in volume or to address niche needs that the existing software may not accomplish.  The DA works closely with the business and technology teams to implement solutions that meet the needs of the business. This person understands business and ensures that there is integration between business and technology. The DA understands the system implementation process – and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues

What you’lldo(Job duties) 

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Investigates and takes action to meet customers’ current and future needs.  Gives customer needs priority and responds quickly to customer concerns.  Builds positive and fruitful customer relationships.

• Work with customer to obtain usable legacy data that conforms to acceptable formats and scopes of service.

• Ensure resource availability and allocation

• Develop a detailed project plan to monitor and track progress

• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

• Successfully manage the relationship with the client and all stakeholders

• Understands programming concepts, database design, and SQL; will be required to write and troubleshoot SQL code

• Collect, document, and maintain the authoritative list of requirements for all development efforts related to identified business systems

• Learns the data models in use in the business and can effectively design and/or recommend technology solutions that align with the data model

• Lead UAT efforts, including training UAT testers where necessary

• Work with IT and other teams as the business representative during system implementations

• Negotiates or mediates sound agreements in business or organizational situations where there is a disagreement or difference in interest.  Successfully closes negotiations achieving bestpossible outcomes.  Creatively approaches negotiations.  Listens well and does not allow negativity to affect composure.

What you’llbring(Job requirements) 

• 3+ years of experience in field

• Extensive experience with SQL coding and data analysis required

• Extensive experience with various industry tools to examine and transform data across multiple platforms

• Experience with Microsoft SQL Server 

• High attention to detail regarding data security and privacy

• High attention to detail regarding data transformation

• Excellent written and verbal English communication

• Language skills: Common European Reference framework; C1 level or higher

• Strong customer service and interpersonal skills

• Detail oriented

• Ability to manage time and multiple tasks/projects efficiently

• Basic problem solving and conflict resolution

• Positive attitude centered on achieving high client satisfaction, both internal and external

• Experience with Blackbaud’s CRM product is nice to have

• Ability to deliver software which meets consistent standards of quality, security and operability. 

• Able to work flexible hours as required by business priorities

What we’re looking for:

• Critical thinker with the ability to manage multiple priorities.      

• Communicates information in a form well matched to and well received by the audience both internal and to customers

• Manage client interactions and prioritize tasks for multiple concurrent projects

• Looks beyond obvious solutions, and attempts to identify underlying or hidden problems or trends.

• Seeks to identify and offer solutions to problems that affect other groups.            

• Asks critical, insightful questions, and probes for information that facilitates problem solving.      

• Evaluates the risks, benefits, and opportunities of various solutions.        

• Understands customers business needs and can interpret business analysis requirements.                            

• Recognizes quickly when progress towards results is slowing or stalling and takes immediate action to get back on track.             

• Demonstrates commitment to ongoing improvement, achieves success by collaborating on cross-functional changes that impact others, and a commitment to data based decisions.

• Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects.             

• Demonstrates willingness to think outside the given parameters to see if there is a better, more effective way               

• Attempts through analysis to generate new, innovative ideas that optimize service delivery

• Manages customer expectations throughout implementation process

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