Complex Claims Director - Coverage and Mass Tort

Casualty Coverage and Mass Tort Complex Director

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Coverage and Mass Tort Complex Director to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance.

In Casualty Coverage and Mass Tort Claims, we strive to live AIG’s corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally, Do What’s Right. At AIG, we are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Make your mark in Casualty Claims

As a seasoned industry professional, in this role you’ll deal with sophisticated litigation and coverage issues, including long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims. You’ll handle emerging risks; this team has been at the forefront of managing exposures from PFAS, opioids, and other cutting-edge issues. You’ll also be a coverage resource for Casualty adjusters, managers and underwriters.  You’ll be supported by a management team that’s deeply invested in achieving the right outcomes for claims and that’s also invested in your success:  

You will:

• Evaluate coverage on sophisticated insurance products
• Hire and manage counsel to help evaluate coverage and to defend our insureds.
• Assess damages with support of outside experts
• Evaluate financial impact to AIG and to our insureds 
• Formulate and execute strategies for favorable claim resolution; negotiate with insureds and third parties.
• Advise business partners concerning exposures and concerning potential product changes and enhancements.
• Advise claims and business leaders on emerging risks.

What you’ll need to succeed

• 6+ years of Legal, Insurance, Construction Defect or Environmental experience preferred.
• The ability to handle complex claims involving diverse coverage issues related to GL and Environmental policies.
• Strong analytical and organizational skills, along with excellent communication, negotiation and investigation skills.

Ready to take your career to the next level? We would love to hear from you.

For positions based in New Jersey, the base salary range is $96,000-$129,000. For positions based in Illinois, the base salary range is $104,600-$127,600 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  A summary of benefits  can be viewed here:  2026 Benefits Overview

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims