Operations Assurance Manager, Pacific - Third Party & Resiliency

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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Operations Assurance Manager, Pacific to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Global Business Operations & IT

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.

How you will create an impact

This is a key role that will own the day-to-day execution and continuous improvement of first line Third Party Risk Management and Enterprise Resiliency programs for Australia and New Zealand. Working within a global operations framework, you will serve as the primary point of contact to lead both programs across Australia and New Zealand, ensuring they are embedded in the business and kept current with regulatory obligations (including APRA CPS 230).

You will work closely with local executives, business units, and global corporate functions, building strong working relationships across the organization. If you enjoy problem-solving, have an eye for process quality, and want a role where your work directly reduces business risk, this will be a great fit.

Third Party Risk Management

• Execute and manage the in-country first line Third Party Risk Management program in accordance with corporate policy, local regulatory requirements, and the risk profile of outsourced services.

• Maintain and uplift the country-level third party inventory, ensuring third parties are risk-assessed through the internal CBRA tool prior to onboarding.

• Track third party management issues and facilitate timely escalation where appropriate.

• Implement local variations to enterprise processes and procedures where needed to ensure consistent in-country execution.

• Socialize and embed third party risk policies across the business through training, briefings, and written updates to business unit management and corporate function stakeholders.

• Provide regular reporting on third party issues, audit findings, outsourcing developments, and program status.

• Coordinate completion of Modern Slavery attestations from offshore third-party provider.

Enterprise Resiliency

• Execute and manage the in-country Enterprise Resiliency program in accordance with corporate policy and local regulatory requirements.

• Review and maintain in-country resiliency policies and procedures, keeping them current and fit-for-purpose.

• Lead annual refresh of Business Impact Assessments (BIAs) and review quality of Business Continuity Plans (BCPs) and Incident Management Plans (IMPs), escalating design issues to senior management and the global Enterprise Resiliency team.

• Monitor progress of the BIA/BCP/IMP refresh cycle and escalate delays to proactively.

• Design and run local business continuity tests and exercises, and prepare periodic reporting on test results, program progress, and remediation status.

• Maintain high-quality records across the Enterprise Resiliency system (ServiceNow) in accordance with global program standards.

• Participate in Enterprise Resiliency governance meetings and support the remediation of identified issues.

• Coordinate the annual resiliency training cycle and champion process improvement through collaboration with Enterprise Resiliency, Business, and Risk teams.

What you’ll need to succeed

• Strong knowledge of Third Party Risk Management and Enterprise Resiliency standards preferably within insurance or financial services sector.

• Experience in conducting third-party risk assessments in accordance with outsourced services.

• Demonstrated experience in operational risk within insurance or financial services sector, with a strong understanding of regulatory requirements such as CPS 230 (Operational Risk Management), associated APRA and ASIC expectations in Australia, and relevant New Zealand frameworks such as RBNZ prudential regime.

• Excellent communication skills, with ability to present risk information to executive teams and ensure alignment of risk management priorities.

• Results oriented mindset that prioritizes activities and delivers to deadlines.

• Proficiency in operational processes and metrics reporting.

• Ability to collaborate with cross-functional teams and stakeholders.

Applicants must have valid rights to work in Australia as employer sponsorship is not available for this position.

Ready to step up to new challenges? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

AIG Australia Limited