Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Use established Writing Center pedagogy and protocols to tutor students one-on-one at various points of the writing process, working on written documents that span a range of subjects and genres. Thoroughly document tutoring data.
Sustain high quality customer service while facilitating back-to-back tutoring sessions.
Apply advanced problem-solving skills to troubleshoot and resolve student questions and inquiries.
Collaborate effectively with cross-functional teamsāincluding facultyāutilizing transparent and empathetic communication to help elevate departmental services and contribute to team initiatives.
Assist departmental leadership with marketing and outreach, including conducting class visits, tabling events, and leading relevant workshops for students. Assist with monitoring departmentās email communications to help schedule tutoring appointments for students. ā¢ Maintain an understanding of pedagogical trends and apply relevant skills in support of student success.
Tutoring
Tutor students with writing assignments following the established protocol in the Writing Center.
Facilitate one-on-one support and student learning throughout the entire writing process.
Complete a written report for each student upon the conclusion of each session.
Collaborate with faculty and staff when necessary to ensure best possible outcomes for students.
Professional Development
Participate in the Writing Centerās training and professional development throughout the semester.
Utilize observation feedback to promote ongoing growth and tutor development.
Customer Service
Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, collaboration, and desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued, supported, and empowered to succeed.
Take initiative to go beyond the easiest or surface answer for a student or stakeholder, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.
Other duties logically associated with the position may be assigned. All duties are to be carried out under the guidelines of FERPA.
Education & Experience:
While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of tutoring, teaching, or coaching others through adult-writer development processes will be prioritized.
Required Skills & Competencies:
Technical Skills: Proficiency in composing rhetorically-savvy texts, with hands-on experience tutoring, teaching, or coaching others through learning and skill development processes. Proficiency with computer and web applications on various devices, including Windows PCs, MacBooks, and Google Chromebooks. Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, provide non-judgmental feedback, and build positive rapport with others.
Problem-Solving: Ability to think critically, make decisions independently, and solve complex problems in a timely manner.
Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.
Preferred Additional Skills:
Familiarity with writing center or rhetoric/composition pedagogies, academic writing genres, and tutoring best practices.
Experience in teaching or tutoring writing at the college level, customer service, or similar environments.
Ability to demonstrate a positive attitude of approachability and adaptability
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:
Health & Wellness
Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Financial & Retirement Benefits
All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
Educational Benefits
Fee remission for employees, spouses, and legal dependents.
For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the Collegeās Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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