Required Skills & Competencies:
Customer Relationship Management (CRM) System Proficiency: Skilled in using SalesForce or similar platforms to manage and track student data, leads, and opportunities.
Communication Skills: Exceptional verbal and written communication skills to effectively support students and interact with team members, senior leaders, and external stakeholders.
Problem-Solving & Conflict Resolution: Ability to resolve individual and group conflicts, address student inquiries, and resolve transactional challenges efficiently.
Attention to Detail: Able to maintain accurate case notes and follow up on various student processes in a timely manner.
Event Coordination & Outreach: Experience coordinating events and conducting outreach, with a focus on student engagement and lead conversion.
Multitasking & Organizational Skills: Ability to manage multiple tasks and responsibilities in a dynamic environment.
Adaptability & Collaboration: Strong capacity to work with diverse teams and adapt to changing needs within the organization.
Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Student Support:
Serve as a primary resource for applicants needing walk-in and virtual assistance regarding college admissions.
Provide counseling and guidance to students through the registration process and assist with tools such as Degree Tracker and Schedule Builder.
Lead Management:
Manage and monitor a caseload of leads and opportunities to maximize applicant conversion.
Track case notes and maintain accurate records in the electronic student record system.
Ā Event Coordination & Outreach:
Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits.
Conduct targeted outreach to newly admitted students to guide them through their next steps before the first week of classes.
Assessment & Financial Aid Support:
Assist students with assessment-related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center.
Provide support with general financial aid inquiries, including FAFSA completion, loan eligibility, and referrals to the Financial Aid Office. Ā
Business and Bursar Support:
Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds.
Make referrals to the Business Office for complex financial questions.
Problem-Solving & Collaboration:
Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts.
Collaborate closely with the director of admissions/recruitment and VCES to promote and market events and initiatives.
Campaign & Marketing Support:
Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.
Education & Experience:
Education:
Associateās degree or certification with 3-4 years of relevant experience, or a Bachelorās degree with 1-3 years of experience.
Experience:
Experience in higher education, student services, or related fields is preferred.
A proven ability to work collaboratively with colleagues across various departments.
Why Join Us?
Opportunity to work on innovative and impactful projects.
Collaborate with a team of skilled professionals.
Competitive compensation and benefits package.
Continuous learning and development opportunities.
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
WorkāLife Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your futureābecause when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the Collegeās Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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