HHMI is focused on supporting and moving science forward in a variety of different ways ranging from conducting basic biomedical research, empowering educators, inspiring students, developing the next generation of scientists – even stretching into film and media production. Our Headquarters is in the greater Washington, DC metro area and is home to over 300 employees with expertise in investments, communications, digital production, biomedical sciences, and everything in between. The work housed here supports and augments the groundbreaking research conducted in HHMI labs across the nation. As HHMI scientists continue to push boundaries in laboratories and classrooms, you can be sure that your contributions while working here are making a difference.
Role Overview:
The Conference Registration and Systems Specialist playa central rolein shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners.
This role is ideal for someone who enjoys combining technology, hospitality, and service excellence. You will help create digital experiences that are intuitive, polished, and operationally effective, while also supporting broader Campus Operations systems and content that strengthen how HHMI welcomes and engages its communities.
This positionreportsto the Campus Operations Systems Experience Product Manager and is based at HHMI’s headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in-office days per weekbut will need to stay flexible to supportoperations.
Why This Role Matters:
Behind every successful HHMI conference or campus experience is a digital infrastructure that helps people feel informed, supported, and connected from the start. This role helps ensure that registration systems, hospitality content, and operational tools work together to create that experience.
By building thoughtful registration journeys,maintainingcritical campus-facing content, and supporting system enhancements across Campus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, and guests.
Who Thrives in This Role:
This role is well-suited for someone who enjoys being the person who brings structure, clarity, and polish to systems that others rely on. You are both detail-oriented and service-minded. You care about theuserexperience, but you also understand the operational steps behind it.
You may thrive in this role if you:
Enjoy owning projects from concept through execution and follow-through.
Can balance technicalsystems workwith hospitality and client service.
Like collaborating across teams and translating needs into practical solutions.
Notice friction points and proactively improve processes, tools, and communications.
Take pride in creating experiences that feel seamless to the end user.
Arecomfortable managing multiple priorities in an environment where conference and campus needs can shift quickly.
WhatHHMI Provides:
Mission-Focused Work:Build and enhance digital platforms that support HHMI conferences and campus experiences, directly shaping how scientists, educators, and partners engage with our mission.
Collaborative Environment:Work closely with colleagues acrossCampus Operations to build systems that support conferences and events across HHMI, helping to create seamless digital experiences that enhance the engagement of thousands of guests each year.
Competitive Total Rewards Package:Comprehensive healthcare, generous retirement contributions, paid leave, andadditionalprograms that support well-being and professional development.
WhatThis Role Will Do:
Conference Registration & Website Management:
Own the full lifecycle of conference registration platforms, from design and build through post-event reporting.
Partnerwithevent leadsto ensure user-friendly, brand-aligned registration experiences.
Develop andmaintaintraining resources for event stakeholders.
Design, build, and manage online conference and event registration platforms throughout their full lifecycle, from concept to post-event maintenance and post-event analysis.
Collaborate with event organizers, eventleads, and technical teams to ensure registration sites meet HHMI requirements and provide a high-quality user experience.
Provide training, documentation, and ongoing support to HHMI staff on the effective use of registration tools.
Campus Operations Systems & Product Support:
Partner with COSEPM to enhance system performance, governance, andintegrations.
Support product launches, user communications, and adoption strategies.
Analyze system and event data to drive improvements.
Coordinate with external vendors supporting virtual and on-site systems.
Professional Development and Other Duties:
Provide graphic design support for conference materials and digital communications that support Campus Services.
Coordinate day-to-day work of external systems support professionals assisting with virtual conferences, ensuring quality and alignment with HHMI standards.
Stay current on hospitality and Campus Operations technology trends and pursue ongoing professional development.
Perform other related duties as assigned.
What you bring:
Bachelor’s degree or equivalent experience.
Minimum 5 years of hospitality-related or customer service experience.
Minimum of3 years in hospitality technology, registration systems, or digital engagement platforms.
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