WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary:

The Supportive Care Specialist will act as a link between patients and care providers to facilitate clinical and supportive care services.

Performs required administrative tasks daily, including (but not limited to) scheduling and/or confirming upcoming visits. Responds to company emails and calls for Supportive/Palliative Care, Behavioral Health, Genetics, and Nutritional Services.

Demonstrates working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

PRIMARY TASKS AND RESPONSIBILITIES:

Navigates and utilizes EMR, MS Outlook, SharePoint, and an instant messaging tool
Utilizes EMR to run reports, complete activities, and communicate results appropriately
Schedules and reschedules appointments, places orders, and communicates per the physician's preference
Utilizes approved documentation and internal/external communication standards
Professionally answers all incoming phone calls in a timely manner, quickly assessing the reason for the call and transferring to the appropriate team
Ensures accurate and timely documentation
Follows the defined workflow while escalating caller complaints to the Supervisor/Manager
Complies with CMS regulations and follows Care Management Standard Operating Procedures
Communicates with office staff, Physicians, and patients as deemed necessary
Assists with patient forms and non-clinical requests within the scope of practice
Additional tasks as needed to support the team, including mail activities
Maintains Standard Operating Procedures of Compliance, ensuring requirements are communicated and managed according to accreditation standards, HIPAA, local, state, and federal pharmacy regulations.

EDUCATION/CERTIFICATIONS & LICENSES:

High School diploma or equivalent
Valid state Driver’s License. Compliance with the FCS Driver Safety Operations and Motor Vehicle Records Check Policy is required

EXPERIENCE:

Three (3) years of experience in the healthcare field or clinic setting
Oncology knowledge preferred
Previous customer service experience required
Data entry with experience in medical terminology preferred
Proficiency in MS Office, Word, Excel, PowerPoint, and Outlook required

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

Essential competencies and KSAs targeted to successfully perform in the role:

Critical thinking skills, including solid problem-solving, analysis, decision-making, planning, time management, and organizational skills. Must be detail-oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Effective communication skills (oral, written, presentation), is an active listener and effectively provides balanced feedback.
Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and a self-starter with the ability to work independently with limited supervision. Ability to work remotely effectively as required.
Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as positive employee, physician, and community relations.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

VALUES:

Patient First – Keeping the patient at the center of everything we do
Accountability – Taking responsibility for our actions
Commitment & Care – Upholding FCS vision through every action
Team – Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy, and workplace practices. Employees are expected to bring issues of any form of workplace harassment, discrimination, or other potential improprieties to the attention of their management or the human resources department.

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SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Click HERE to access the Florida Agency for Healthcare Administration

Supportive Services Specialist

Job Description