Customer Service Associate - Logistics Safety (Bluetooth Lock Support)

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Ecolab is seeking a Customer Service Agent I to join our team in Buenos Aires, Argentina. Customer Service Associate – Logistics Safety (Bluetooth Lock Support) plays a critical role in advancing Ecolab’s commitment to field safety. This position serves as a dedicated point of contact for Bluetooth lock activation calls, supporting Logistics Safety initiatives by assisting Ecolab’s Customer Delivery Specialist (CDS) and Ecolab’s Account Managers with a simple, guided lock activation process.

Key Responsibilities

Logistics Safety & Bluetooth Lock Support

• Serve as the primary responder for inbound and outbound calls related to Bluetooth lock activations.

• Perform lock activation, troubleshooting, and validation using approved safety systems (e.g. SAP and related platforms)

• Guide callers through a standardized Bluetooth lock activation process, ensuring safety requirements are met before completion.

• Provide calm, clear, and professional support while efficiently handling inbound Bluetooth lock activation calls.

• Validate required information and reference internal systems (e.g. SAP, where applicable) to support lock activation.

• Escalate non‑standard issues, technical failures, or safety concerns to the Logistics Safety team following established protocols.

• Document calls, outcomes, and exceptions accurately to support safety tracking and continuous improvement.

• Act as an extension of the Logistics Safety team, reinforcing safe work practices through every interaction.

• Deliver high‑quality customer service consistent with Logistics Safety standards and performance expectations.

• Collaborate with peers, supervisors, and cross‑functional partners to support operational goals.

Why This Role Matters

• Directly reduces safety risk by controlling access to critical equipment and locations

• Supports a high‑visibility, enterprise‑level safety initiative with long‑term impact

• Plays an active role in preventing wrong tank deliveries before they occur

• Contributes to a proven, high‑impact safety process with a demonstrated track record.

• Offers meaningful work beyond traditional customer service by connecting daily tasks to real‑world safety outcomes.

• Provides exposure to Logistics Safety operations and cross‑functional collaboration.

• Strengthens Ecolab’s safety culture by reinforcing accountability and precision

Required Qualifications

• High school diploma or equivalent.

• Experience in safety operations, customer support, logistics support, or regulated environments

• Strong attention to detail and ability to follow structured processes

• Comfort working in multiple systems and documenting work accurately

• Ability to remain calm and decisive in safety‑sensitive situations

• Strong communication and collaboration skills

• Reliable, calm, and professional demeanor, when supporting field personnel.

• This role supports dedicated Bluetooth lock activation call volume and is distinct from traditional CSR queues

Preferred Qualifications

• Experience supporting logistics, safety, or operational teams.

• Familiarity with internal enterprise systems (e.g. SAP) or similar tools.

• Demonstrated interest in safety, compliance, or operational excellence.

• Experience working in a structured call‑routing or escalation environment. 

What’s in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.