It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The DCX Client Services - Home-Based Inside Sales Support will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
REQUIRED CORE COMPETENCIES
Highly Proficient Communicator: Strong spoken and written English communication skills.
Detail-Oriented & Accurate: Ensures precision when handling orders and data.
Problem-Solver & Analytical: Able to identify issues and provide effective solutions.
Organized & Time-Efficient: Strong time management and prioritization skills.
Collaborative & Adaptable: Works well within a team and adapts to changing tasks and priorities.
WHAT YOU WILL DO
Process all orders coming in via the inbox or emailed directly to you from a member of inside sales.
Process EDI (electronic data interchange) Import and Failed orders via Oracle
Relay all questions regarding orders to your designated inside sales rep (pricing, questions on products, expired quotes, etc.).
Maintain accurate notes on pending orders in Oracle.
Maintain product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.
Verify customer pricing on orders against company-issued quotations.
Request and implement part numbers and special pricing into Oracle.
Coordinate orders and ship dates with various departments and keep track of and follow up on all late orders.
Attend weekly/monthly meetings as assigned or required.
Prepare invoice error report for accounting
Other duties and responsibilities analogous to the foregoing.
WHAT WE LOOK FOR
Education: Bachelor’s degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-3 years of Sales, Customer, Marketing, or direct promo sales experience.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient with Microsoft Suite (Word, PowerPoint, Excel, Outlook)
Proficient with Google suite (Google sheets, Gmail, etc.)
Customer Relationship Management tools (e.g., Salesforce, Oracle, NetSuite)
Basic Excel skills are required; knowledge of pivot tables or intermediate skills will be helpful.
Customer orientation and ability to adapt/respond to diverse types of characters.
Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Proven ability to provide outstanding client service.
WHAT WE OFFER
Salary Range: PHP 30,000 - 35,000
Industry: Waterworks (Pipe Products Manufacturer)
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM PST (US)
Workdays: Monday through Friday (US)
BENEFITS OF WORKING WITH US
Industry-leading salary packages.
Permanent work-from-home setup.
Company equipment provided.
Internet stipends upon hiring.
HMO Coverage.
PTO credits and service incentive leaves.
Major spring and winter company live events.
Monthly employee appreciation virtual events.
Company-provided career skills training courses.
A company culture focused on your personal and professional growth.
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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