Sr Analyst, Global Customer Service

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter

Responsible for analyzing complex data sets, developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to drive business insights.

What you'll be doing

• Analyze complex data sets to identify trends, patterns, and insights
• Develops and maintains reports, dashboards, and other visualizations to communicate findings.
• Develop and maintain advanced data models and algorithms to drive business insights
• Use statistical and machine learning techniques to analyze and interpret data
• Develop and maintain dashboards and reports to communicate insights to stakeholders.
• Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies. Ensure compliance with governmental and regulatory requirements.
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization.
• Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams.
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction.
• Extrapolate and analyze data to inform decision-making and drive business decisions.
• Collaborate with stakeholders to ensure alignment of needs and requirements. 
• Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements.
• Design and develop key performance indicators and metrics to assist in the management of the service and operations organization
• Provide data and analytics to inform decision-making and drive business decisions.
• Responsible for providing support for ad-hoc analysis and special projects
• Other duties as assigned (<20%)

What you'll bring

• Associate or Bachelor’s degree preferred or relevant work experience
• 3-5 years of experience in data analysis, business analysis, or a related field
• Strong analytical and problem-solving skills
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Proficient with data analysis and reporting tools (e.g., Excel, DAS, Cognos)
• Proficient with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
• Familiar with ERP systems (e.g. JDE, SAP)
• Experience with customer relationship management (CRM) software (Salesforce)
• Experience in data mining software (e.g., Celonas)
• Excellent communication, interpersonal, and problem-solving skills
• Bilingual or multilingual skills are a plus
• Ability to collaborate and communicate effectively on complex topics with non-technical stakeholders.
• Ability to work in a fast-paced environment and handle multiple priorities
• Functional knowledge of Microsoft Office
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 - $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.