Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
As our IT Support Specialist, you will be a key member of the Technology Experience team, focused on delivering exceptional on-site IT support and ensuring our meeting spaces and collaboration environments operate flawlessly.
This is a highly visible, in-office role responsible for:
Supporting day-to-day technical needs of employees in our Atlanta office
Owning enterprise conference room and A/V environments
Providing white glove / executive-level support
Partnering with Workplace and Operations teams to enhance the in-office technology experience
Supporting workplace management systems (i.e. Eden)
This Atlanta, GA-based position is full-time in the office (5 days a week). Occasional early arrival or late departure may be necessary to support meetings and events. The role also requires the ability to perform physical tasks, such as lifting equipment, moving boxes, and working at floor level to install and maintain hardware.
3+ years of experience supporting internal employees in a high-volume IT environment.
Strong understanding of macOS and Windows operating systems.
Experience troubleshooting hardware, peripherals, printers, docking stations, and end-user devices.
Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).
Familiarity with MDM solutions (e.g., Kandji, Jamf) and endpoint security tools.
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
Strong documentation habits and attention to detail.
Basic understanding of network principles (e.g. WAN, VLAN, Firewalls, etc)
IT Asset Management
Direct experience supporting and troubleshooting conference room A/V systems
Ensure executive meetings, board meetings, and company-wide events run seamlessly.
Perform preventative maintenance and standardization of meeting room technology.
Troubleshoot displays, conferencing hardware, microphones, cameras, and room control systems.
Partner with vendors when needed for escalations or installations.
Continuously improve meeting room reliability and user experience.
Experience providing high-touch, priority support to senior leadership.
Comfortable providing real-time meeting support and rapid issue resolution.
Strong communication skills with the ability to remain calm and professional under pressure.
Proactive mindset — anticipating needs before they become issues.
High level of discretion and professionalism.
Experience administering or supporting workplace management platforms (e.g., Eden).
Desk booking
Visitor management
Room scheduling
Workplace analytics
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Complete onboarding and build relationships across IT, Workplace, Security, and Operations.
Gain familiarity with our ticketing system, MDM tools, workplace management systems, and on-site systems
Audit current conference room A/V setups and documentation.
Begin resolving Tier 1–2 support requests independently, both on-site and remotely
Establish presence as the “IT Concierge”
The First 60 Days
Take ownership of daily conference room reliability and preventative maintenance.
Improve documentation for meeting spaces and common troubleshooting workflows.
Identify and implement quick wins to improve in-office technology experience.
90 Days & Beyond
Establish best-in-class meeting room reliability standards.
Proactively reduce recurring support issues through process improvements.
Serve as the primary on-site technical point of contact for the Atlanta office.
Salary & Equity
In this role, you’ll receive a starting salary between $75,000 and $100,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
Location
This role is based in Atlanta, where you’ll join our dynamic team to collaborate in person and drive innovation. Candidates must reside in or relocate to Atlanta, Georgia for this position.
The Perks
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digit
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