Home-Based Cash Application and Tonnage Specialist

Number of Openings: 1
 

The DCX Client Services – Home-Based Cash Application and Tonnage Specialist will work as a full-time employee supporting a growing U.S.-based business. This role plays a critical part in ensuring accurate and timely application of customer payments while maintaining the integrity of tonnage data used for billing and reporting. You will collaborate with cross-functional teams to resolve discrepancies, improve processes, and support overall revenue accuracy.

communication with customers and providing great customer service.  

REQUIRED CORE COMPETENCIES

• Organized & Detail-Oriented: Strong organizational and time management skills with exceptional attention to detail and accuracy.

• Analytical & Problem-Solving: Ability to analyze financial data, identify discrepancies, and resolve issues efficiently.

• Clear & Professional Communicator: Strong verbal and written English communication skills with the ability to collaborate effectively across teams.

• Customer-Focused & Service-Oriented: Demonstrates a strong commitment to maintaining positive customer relationships and resolving concerns professionally.

• Accounting Knowledge: Solid understanding of accounting regulations, procedures, and accounts receivable processes.

WHAT YOU WILL DO

• Track and maintain customer remittance advice in Excel, ensuring accurate records of payment details, invoice references, and deduction notes

• Research customer payment information to support accurate and timely cash application

• Research and resolve payment discrepancies, short pays, and unapplied cash in a timely manner

• Communicate with internal teams (Billing, Collections, Customer Service) to resolve payment issues and obtain remittance details

• Inform the Treasury Department of returned payments, including ACH, wire transfers, and checks, to ensure prompt follow-up and resolution

• Maintain accurate records and documentation in accordance with company policies and audit requirements

• Support the Cash Application team with special projects and process improvement initiatives as needed

• Track and reconcile customer tonnage data, ensuring accuracy across haul records, disposal reports, and billing

• Research and resolve tonnage discrepancies by coordinating with operations, dispatch, and billing teams

• Maintain and update tonnage tracking logs and spreadsheets to support accurate invoicing and reporting

WHAT WE LOOK FOR

• Education:Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 

• Experience:0–2 years of experience in accounts receivable, cash application, or a related finance/accounting role

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills:

  • Proficiency in most Microsoft Office Applications, databases, and accounting software.  

  • Proficiency in Microsoft Excel and general comfort with financial systems

  • Strong attention to detail and data entry accuracy

  • Effective communication skills, both written and verbal

  • Ability to manage a high volume of transactions and meet daily deadlines

  • Experience with ERP or billing systems

WHAT WE OFFER

• Salary Range: PHP 35,000 – 37,500

• Industry: Environmental Services (Waste and Recycling Services)

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM PHT (PH)

• Workdays: Monday through Friday (PH)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!