Vendor Claims Governance & Compliance Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Vendor Claims Governance & Compliance Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

Responsibilities:

• Monitoring and analysis: Review claims activities and operational data to identify inconsistencies, inefficiencies, and potential risks, ensuring adherence to internal policies and regulatory requirements

• Process support and improvement: Analyze end-to-end claims processes (including FNOL) to identify opportunities for standardization, simplification, and operational efficiency and  streamline compliance processes, review marketing materials for compliance, and assist with new product development compliance checks.

• Reporting and documentation: Assist in creating reports and documentation for regulatory filings track key operational metrics (KPIs), and maintain accurate documentation to support decision-making and operational controls

• Operational controls and compliance: Support the execution of controls within claims processes, ensuring alignment with internal governance and audit requirements

• Contract and vendor documentation review: Support the analysis of vendor contracts, service agreements, and operational terms to ensure alignment with business requirements, service expectations, and internal governance standards

• Cross-functional coordination:  Internal and external communication, act as a liaison between different departments or respond to inquiries from employees, customers, or regulators.

• Customer and operational support: Assist in resolving operational issues and support inquiries related to claims processes, ensuring quality and consistency in execution

• Continuous improvement: Contribute to initiatives focused on enhancing claims efficiency, data quality, and customer experience

• Systems and data interaction: Support the use and improvement of claims systems, ensuring proper data input, tracking, and process execution

• Auditing and investigations: Support senior analysts with audits and investigations, help identify compliance vulnerabilities, and assist in implementing corrective actions.

What you’ll need to succeed

• Bachelor’s degree

• Advanced English Skills

• Experience in claims operations (insurance, broker, or related environment)

• Solid understanding of claims processes and workflows (FNOL is a plus)

• Experience with operational routines, controls, and process execution

• Analytical skills with ability to interpret data and support decision-making

• Strong attention to detail and organizational skills

• Good communication skills and ability to work across different areas

• Proficiency in Excel and reporting tools

• Basic understanding of contractual terms and vendor agreements is a plus

• Experience with process improvement or operational efficiency initiatives

• Familiarity with claims systems and digital tools

• Exposure to controls, audit, or compliance routines

• Good knowledge of data analysis and performance indicators (KPIs)

• Exposure to contract analysis or legal/operational review of vendor agreements

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Seguros Brasil S.A.