As part of the Retail Training & Excellence team and based in Shanghai, you will report to the Retail Excellence Hub. You will join a stimulating environment within a House undergoing rapid international expansion.
In this role, you will support Retail teams across China and Singapore in developing their skills, elevating client experience, and driving performance.
As a key ambassador of the Retail Training strategy in China and Singapore, you will play a central role in transmitting the House’s DNA and supporting operational excellence. Your responsibilities will be structured around five main pillars:
Embody the House’s values and standards
Build trust with in-store teams
Foster a culture of continuous, constructive learning
Adapt global training modules to local cultural specificities
Ensure training content reflects the expectations of luxury clients in China and Singapore
You will lead training sessions and field coaching across four core pillars:
The History of Maison Polène
Product Expertise: leather goods savoir-faire, materials, and collections
The Selling Ceremony: luxury service codes and personalized hospitality
Performance: sales techniques and client loyalty
Monitor client satisfaction indicators, including NPS and Client Experience Evaluation
Contribute actively to the continuous improvement of client experience
Support floor management and client welcome standards
Ensure the onboarding of new talents
Track retail performance indicators for the stores within your scope
Monitor your own training KPIs
Consolidate these KPIs into monthly and post-training reports
Develop action plans based on performance and training outcomes
Significant experience as a Trainer, ideally 4 to 5 years minimum, within Leather Goods, Jewelry, Fashion, or Beauty
Strong sensitivity to Retail, luxury service, and the world of leather goods
Solid understanding of the luxury market in China
Strong command of Microsoft Office, especially PowerPoint and Excel
Affinity with digital learning tools and mobile learning platforms
Knowledge of Teach on Mars, LumApps, or Yoobic is a strong asset
Ability to analyze numerical data, including client experience indicators, and translate insights into concrete action plans
Strong interpersonal and leadership skills, with the ability to engage teams, inspire others, and transmit knowledge with passion
Highly organized, autonomous, and detail-oriented
Agile, with the ability to translate a global strategy into effective local execution
Mandarin: fluent or bilingual
English: proficient
French: appreciated but not mandatory
polene-paris