Analyze customer needs and technical requirements to design, develop, and deliver the correct technical solutions to support sales team and enhance win rates.
Evaluate scope definition and conduct URS study, cost calculations, efficiency calculations to meet customer requirements for Vertifcal form-fill-seal, Horizontal form-fill-seal and secondary packaging machines.
Prepare optimized technical scopes, layouts, costing sheets, PPC pricing, and BOMs in line with RFQs. Assess technical completeness of solution and develop mitigation plans.
Discuss and evaluate technical solutions with third party vendors including budgetary quotes based on project requirements and handover and coordinate with Sourcing for price finalization
Support the sales team with technical inputs, layouts, presentations, and performance parameters for customer requirements
Lead the coordination of product & film trials to validate performance before solutions are quoted to the customer. Escalate to Engineering when existing platforms cannot meet customer needs.
Work collaboratively with CFT like Engineering, Project Management, Manufacturing, Sales, Quality, as well as offsite teams at other locations to ensure smooth handover of customer projects
Conduct Quality Gate review including risk assessments, order information release, timeline alignment and handover of the project to the Project Manager
Prepare and deliver customer-facing documentation including sales manuals, layouts, and technical presentations. Engage directly with customers on request of sales team as required
Ensure compliance with ISO-defined work processes and proactively participate in internal reviews to identify and implement process improvements