Purpose:
The Parts Counterperson sells automotive parts at retail to customers over the counter, through the shop, or by phone.
Duties and Responsibilities:
- Assist walk-in customers in selecting required parts, suggest companion products, and offer specials.
- Pull purchases from stock, determine availability for out-of-stock items, and submit emergency orders as requested.
- Answer phone calls to provide price quotes, information, and support to outside sales representatives and customers.
- Set up orders for daily shipment, delivery, or customer pick-up.
- Assist service technicians in selecting parts needed for repairs and process repair order envelopes for new orders.
- Order parts not in stock after discussion with Shop Foreman to ensure timely use upon receipt.
- Notify Shop Foreman and customers when ordered parts have been received.
- Verify that technicians present duplicate repair orders and parts requisitions before parts are charged out; file appropriately.
- Process customer returns and issue credits with proper documentation and manager approval for exceptions.
- Handle credit card transactions in accordance with dealership guidelines and notify credit department of declined cards.
- Maintain clean and organized counter areas; replenish assigned inventory daily.
- Operate company and customer vehicles safely and legally; maintain valid driver's license and insurability.
- Follow all company safety policies and procedures; immediately report any accidents to a manager or supervisor.