We're looking for a dedicated and detail-oriented Service Engineer to join our collaborative team in Shannon, Ireland. In this role, you'll be the backbone of our Service Operations, delivering exceptional service and technical expertise to ensure our clients receive first-class support. You'll work in a supportive environment where knowledge sharing and teamwork are valued, while taking ownership of troubleshooting, servicing, installing, and repairing mechanical seals both in our premises and at customer sites. Your commitment to customer satisfaction and technical excellence will directly impact our reputation and client relationships.
- Diagnose, troubleshoot, and resolve technical issues with mechanical seals in a timely and efficient manner
- Disassemble, inspect and repair mechanical seals returned from customer sites at our Shannon service center, in accordance with John Crane Service best practices and QHSE standards.
- Manage open orderbook to ensure Customer delivery expectations are constantly met, in line with agreed contractual terms. Ensure spare parts are ordered and received on time to complete repairs.
- Support customers on field for training, technical support, troubleshooting as well as seals installation/removal and commissioning.
- Document all mechanical seals failure analysis as well as field service jobs promptly and accurately using specialized software programs, prepare detailed reports for clients
- In conjunction with local facility management team and contractors, ensure maintenance of all equipment / tools that are critical for service operations. Maintain, calibrate, and test all tools and diagnostic equipment to ensure accuracy and reliability
- Communicate technical information clearly and concisely to both clients and internal teams
- Establish and maintain strong working relationships with colleagues on site and abroad, as well as customers and suppliers.
- Ensure strict compliance with health, safety, and environmental policies in all service activities
- Effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process. Inform management and Sales & Service departments of any technical issues or concerns that may impact operations