As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.
Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.
AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).
Key Responsibilities:
路 Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
路 Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.
路 Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
路 Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.
路 Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.
Skills & Experience:
路 Expertise in AI architecture, workflow automation, and integration frameworks.
路 Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind.
路 Strong cross-functional collaboration with sales, specialists and product teams.
路 Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
路 7+ years in architecture or pre-sales engineering roles.