We are seeking a Lab & Infrastructure Operations Technician to manage and maintain physical and virtual lab environments, support system provisioning and recovery, and partner with lab owners and engineering teams to ensure reliable, well鈥慻overned lab operations.
Lab & Infrastructure Operations
- Manage, maintain, and organize physical and virtual lab environments to ensure availability, reliability, and readiness
- Track and manage lab inventory, including systems, hardware, firmware levels, and peripherals
- Perform regular health checks and preventive maintenance on lab machines and supporting infrastructure
- Provision and configure lab systems, including operating system installation, software setup, and environment readiness
- Execute system, device, server, and firmware recovery activities following failures or maintenance
- Plan and coordinate BIOS, RAID, and firmware upgrades across lab systems
- Diagnose and troubleshoot hardware, operating system, virtualization, and infrastructure鈥憀evel issues
- Develop and maintain lightweight automation or scripts to assist with lab setup, maintenance, recovery, and inventory tasks
- Coordinate with hardware and software vendors as needed to resolve lab or system issues
- Track operational tasks and incidents using an issue鈥憁anagement or ticketing system
- Communicate lab status, issues, and changes through clear written updates and documentation
- Debug and troubleshoot lab network issues, including routing, switching, VLANs, and firewall connectivity
- Partner with networking and IT teams to resolve complex or cross鈥憈eam connectivity problems
- Support lab owners with day鈥憈o鈥慸ay network鈥憆elated operational issues
Lab Governance & Operational Excellence
- Drive on鈥憈he鈥慻round implementation and enforcement of lab governance standards and operational policies
- Partner with lab owners to ensure consistent adherence to lab usage, access, maintenance, and lifecycle guidelines
- Identify gaps or inefficiencies in lab operations and proactively recommend process or policy improvements
- Create, maintain, and improve operational, implementation, and troubleshooting documentation to enable self鈥憇ervice and consistent lab operations