As IT Systems Operations Manager you will lead the Systems Operations function to protect the availability, performance and integrity of our ERP and core business applications.
You will combine people-first leadership with strong ITSM discipline to ensure daily business readiness, minimise disruption, and drive continuous improvement through automation and eradication of recurring issues.
Some of the focus areas for this opportunity include:
- Own end-to-end operational stability for ERP and core applications, ensuring daily start-of-trade readiness and adherence to SLAs.
- Lead incident, problem and change management to reduce disruption and Mean Time to Restore (MTTR).
- Design and maintain monitoring, capacity planning, backup/restore and disaster recovery practices; run regular resilience tests.
- Manage build/test/deploy pipelines to make releases predictable and low-risk; keep Jira backlogs clean and releases on track.
- Build, coach and develop the Ops/DevOps team: set standards, run fair on-call rotas, use retrospectives and build playbooks/runbooks.
- Hold vendors and internal partners to account via SLAs, service reviews and outcome-focused governance.
- Translate technical issues, risks and plans into clear business impact and recommended actions for stakeholders.
- Reduce operational toil through automation, eradication of recurring problems and disciplined testing.
- Maintain accurate documentation, configuration records and operational playbooks.