We are looking for a Automation Field Service Technician to join our Rexel Automation Solutions team in Amarillo, TX!
Summary:
The Industrial Automation Field Service Technician is responsible for providing on-site on鈥憇ite services to support process and discrete manufacturing operations. Specifically, services related to evaluating evaluating installed automation hardware/software, assessing networked equipment, troubleshooting systems, and identifying modernization opportunities. Support activities may include programming, drive startups, enhancing system reliability, and resolving emergency issues.
What You'll Do:
- Develop, modify, and troubleshoot programs in modern tag鈥慴ased PLC environments across major automation platforms
- Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
- Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
- Implement best practices for code readability, version control, and documentation to support long鈥憈erm system reliability
- Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
- Act as representative of Rexel while performing services on mission critical customer equipment and applications
- Develop relationships with key customer stakeholders
- Present findings to technical and non-technical audiences
- Articulate the value of services offerings to customers during the lifecycle of the engagement
- Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
- Document work activities in appropriate, professional report format
- Assist in the clarification and resolution of customer issues
- Communicate needs and issues with management to avoid problems before they arise
- Manage time in such a way that scheduling issues do not arise
- Work positively in a team-based environment that is in continuous movement
- Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.