Customer Fulfillment Representative

We are looking for a Customer Fulfillment Representative to join our Rexel team in Houston, TX!

Summary:
The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.

What You'll Do:

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
• Assist in continually improving customer service levels which exceeds customer requirements and expectations
• Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
• Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
• Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Assist with identifying and executing profitable growth projects to implement for key GSO accounts 
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.