Senior Customer Support Specialist

We are looking for a Senior Customer Support Specialist to join our Rexel USA team in Anaheim, CA!

Summary:
The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.

What You'll Do:

Manage all aspects of high profile/complex projects that require a high level of product knowledge

• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
• Works with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
• Expedite backorders to maximize fill rates and customer satisfaction
• Determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Manage the delivery schedule, product quality, information updates and back charge
• Proactively seek alternative methods to deliver the project on time and within budget
• Provide timely price quotations, requotes, and/or proposals
• Further deepen customer relationships that may require on-site visits
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
• May provided training and guidance to entry level Project Managers
• Perform other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.