Head of Service Provider Management, Investments

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Head of Service Provider Management, Investments, leads the investment function delivery for vendor relationship management, commercial renewals, renegotiations and invoicing, procurement & project team vendor support, and regulatory compliance. The role works for Rest members and achieves outstanding internal and external relationships with Rest colleagues and service providers, and achieves world class vendor management, including cost savings in members best financial interests.

Reporting to the General manager, Investment Governance, this role leads and coordinates the service provider management and Know Your Customer (KYC) counterparty team. The role takes an active approach to managing the relationships with the investment team service providers and vendors, builds and implements the processes and structures to achieve world class service provider and vendor management, and ensures compliance to Rest’s centrally developed service provider management policies and guides.

• Lead, manage and inspire the Service Provider Management and KYC counterparty team, supporting planning, prioritisation, process improvement and innovation, capacity, capability, high performance, collaboration and partnering.  
• Provide service provider management and procurement expertise, working with business owners and leads, subject matter experts (SMEs), project teams, and supporting the general manager, investment governance.
• Lead key service provider and vendor relationships, including commercial negotiations, in partnership with the business owner or business lead and SMEs & Procurement, communicating achievements, challenges and ongoing management outcomes
• Lead the implementation of Rest’s service provider management policies and procedures within investments, including those related to CPS230 compliance including due diligence and ongoing governance, and any other relevant regulatory and legislative obligations, and Rest’s strategic objectives. 
• Achieve vendor cost reductions and track financial metrics, working closely with the Finance to secure competitive commercial outcomes, support investment cost forecasting, and demonstrate measurable member best financial interest value.
• Prepare and present the required and appropriate reporting to the management investment leadership team, the management investment risk committee and any other relevant governance reporting to support business outcomes.