Consultant Agency Support

• Exciting opportunity to be part of a dynamic global sales team in a fast-paced environment
• Based in the Auckland CBD with hybrid working available
• 12 months fixed term to cover parental leave

 At Qantas, our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. Working with our offshore Qantas team based in Auckland CBD. you will feel like part of the whanau. 

As a Qantas Agency Support - Consultant, you will be responsible for building and fostering strong relationships with our agency trade partners to ensure booking Qantas is their first choice for their customers travel.  You will offer solutions and alternatives to assist our customers, process queries and requests and advise on all aspects of our products and services in a timely manner. You will manage workflows and offer the most up to date and knowledgeable service. There are even opportunities to spread your wings further and at times support the New Zealand sales team by representing Qantas at promotional functions, presentations, and seminars as appropriate.

You will have direct interaction with our agency trade partners, providing them with excellence in service.  You will encourage agents to adhere to sales terms and promote self-service via the Qantas Agency Connect Site. This position plays a key role in maintaining partner relationships and ensuring compliance.

 What you’ll bring to the role: 

• Strong customer service or sales background – ideally within travel or aviation environment.
• Highly competent with Reservation systems and knowledgeable of Travel sales and NDC (New Distribution Capability)
• Domestic and international consulting experience with strong knowledge of airline products, policy, fares and ticketing procedures.
• Ability to multitask and apply cross functional skills.
• Competent in identifying sales opportunities and anticipate customer needs.
• Confident use of CRM and Microsoft Office applications
• Exceptional communication skills and meticulous attention to detail.
• High level of professional conduct.
• Proven ability to work under pressure, prioritise and meet deadlines with a “can do” attitude
• Initiative, flexibility and motivation to work as part of a hard-working and collaborative team.

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: From day one in the role, our employees enjoy heavily discounted Qantas and Jetstar flights including space available upgrades to available cabins. After 6 months in the role, you, your family and eligible travel beneficiaries can receive discounted flights across the globe with over 150 partner airlines.
• Holidays and hotels: Experience a 20% discount on our already fantastic hotel and flight bundles. Additionally, Qantas and Jetstar hotel reservations are available to employees at a 20% reduced rate.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. We offer discounted health insurance, free flu vaccinations, heart and skin health checks, wellbeing webinars and a comprehensive Employee Assistance Program.
• Kiwisaver: Up to 4% contribution on KiwiSaver

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. If you have any support or access requirements, we encourage you to advise us at time of application. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. Screening will take place as we receive applications. 

Applications close: Monday 30th March 2026

Please note: applications will only be considered for candidates who have the right to work in New Zealand without restriction or sponsorship.