An Implementation Specialist's job is to ensure that a company's products or services are successfully installed, trained, tested, and troubleshooted. Works directly with clients to understand their needs and customize products to meet those needs. Collaborates with various departments in order to fulfill client needs and requirements. Conducts sales demos for potential customers and demonstrates all features that would meet the practice needs.
What you'll do:
Supports the business strategy by forming a backlog of features for development and customer-facing teams.
Creates client-facing reports based on requested criteria.
Customization of dynamic forms, patient forms, visit notes, encounter forms and problem templates.
Set up automated appointment reminders: sms, calls and emails, to improve operational efficiency
Implement e-prescribing functionalities for medical staff to streamline the prescription process.
Daily tasks and responsibilities: Responsible for providing solutions to clients based on their inquiry.
Collaboration with finance, billing, interface and development departments.
Assist other departments, such as RCM by mailing out claims and appeals for RCM clients.
Customer facing responsibilities: Answers client calls, emails and tickets.
Conduct Sales Demos for potential customers in order to demonstrate product features and facilitate user adoption.
Conduct training for internal team as well as client training: Provider/ Admin/ Staff.
Test new features and modules, such as Patient Portal, Patient Intake and Telehealth to ensure their functionality and performance meet client expectations.
Who you are: