You will be joining Emma, the Technical Support Team Lead, and her multidisciplinary team of over 15 members. Their mission is to support our clients when they encounter technical issues or need help using our software.
As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our MYLE software. You will have a direct and meaningful impact on their satisfaction.
Your responsibilities will include:
What will your first few months look like?
Your first four weeks will be dedicated to discovering the MYLE product. As a member of our support team, you’ll deepen your knowledge and gain insight into the many nuances of the MYLE software.
We’ve designed an internal training and development plan to help you reach your goals. Here’s what the typical progression and role evolution looks like — responsibilities and compensation grow along the way:
1) Client Support Associate (0–6 months)
2) Client Support Specialist (Level 1) (6–12 months)
3) Client Support Specialist (Level 2) (12+ months)
Your manager’s role will be to equip and support you as you grow within the company — in the direction you choose. Whether you’re interested in customer success, sales, product management, or R&D, many MEDFARians have grown internally, and we want you to be next!