The Technical Analyst supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members. Manages the output (quality and efficiency) of internal/external squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows, solution architecture diagrams, development and support work. This position reports to the Technical Product Manager.
Responsibilities & Accountabilities:
- Product roadmap and backlog preparation
- In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog refinement processes.
- Analyze existing business processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Build and update documents required as part of the product development lifecycle, in close coordination with product, technical and business teams (business & functional requirements for feature development, functional test scripts, and process documents).
- Create detailed requirements documents, user stories, use cases, and acceptance criteria to guide the development and implementation of technology solutions. Ensure that requirements are clear, comprehensive, and aligned with business goals.
- Agile ceremonies
- Attend all product team ceremonies and act as leader of the Software Development Engineers
- Technical solutioning and feature development / releases:
- Works with boundary and integration systems to troubleshoot and mitigate any source/destination issues and requirements.
- Work and support with Business Users and Product Teams on Incident Management/Request Management/Problem Management /Change Management and Knowledge Management.
- Analyze Patches and plan patch deployment activities.
- Review and prioritize defects impacting customers.
- Serve as a point-person for product questions and be able to dig deep into problems to help find a solution.
- Working on market requirements, designing solutions, and assessing technical issues and working on resolutions with Team.
- Collaborate with other technology teams including internal teams, service provider and vendors. Ensure application service levels are maintained as per agreed standards.
- Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices.
- Maintain documentation standards for all software and lead acceptance criteria validation of development work.
- Ensure product delivery is done to a high standard with high performance across latency and scalability, extensibility, and security.