Strategic Accounts Manager, Multi-Family

As a Strategic Account Manager (SAM), you will develop and execute comprehensive sales plans that drive growth and profitability in the multi-family segment. This role focuses on cultivating strong relationships with key decision-makers—corporate executives, purchasing managers, and design center leaders—to retain existing business, secure new specifications, and enhance margins.

You will Think Fast by analyzing market trends and competitive activities to identify opportunities; Work It Together by leveraging Outdoors’ full portfolio of products and mobilizing internal resources to meet customer needs; and Make the Hard Call by prioritizing strategies and initiatives that deliver measurable outcomes.

Location: This is a remote position to be based in the SW (CA, AZ, TX) with 50–60% travel expected.

What you will be doing

• Develop and implement sales plans that include market analysis, account strategies, short- and long-term goals, and measurable outcomes. This includes:
  • Individual Account Plans (Retention and New Business)
  • Specification recommendations by account/division
  • Sales strategy for all Outdoors products
  • Customer intimacy events and inventory management programs
  • Financial decisions impacting both Outdoors and customer business
  • Sales and marketing promotions
• Build and maintain relationships with corporate headquarters, regional and divisional presidents, purchasing managers, construction teams, and other key influencers to retain business and secure new specifications.
• Understand strategic accounts’ business drivers and critical measures by:
  • Collaborating with customers to acquire strategic information
  • Working across all levels of the customer’s organization to assess opportunities
• Ensure responsiveness to customer needs by:
  • Mobilizing internal resources and leading cross-functional collaboration
  • Facilitating involvement from other departments where expertise benefits the customer
• Monitor and communicate market trends, distribution patterns, consumer attitudes, competitive practices, and product performance to inform strategy.
• Orchestrate organizational resources to maximize sales opportunities.