The US Compliance Team Lead will be part of a Global Onsite Team supporting one of Expeditors High
Tech customers within an import/export operation. The Team Lead is a key member of the import/export
compliance team which facilitates the efficient and timely movement of goods worldwide. This is a
leadership role, and the dynamic nature of this team requires individuals who can think quickly, act
independently, and proactively solve problems before they arise. Strong customer service skills and
effective communications are required. The US Compliance Team Lead will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager.
Major Duties and Responsibilities:
● Support the Operations Supervisor/Manager in process improvements or initiatives and
escalations
● Making sure the team processes all customer requests in a timely manner
● Making sure all the processes are documented / updated and properly communicated
● Drive strategy with the team, continuously look at opportunities and provide recommendations to
improve operational processes
● Responsible for daily tracking of operational metrics and regular performance reporting. Monitor
team’s metrics and ensure to achieve the standards under outlined Service Level Agreements
(SLAs).
● Support drive\ on any projects or complicated requests, identifying the tasks needed to complete
the project then delegate if possible.
● Lead daily huddles with the team to review workflow, priority requests, action items for the day
● Lead weekly syncs with Google Compliance Managers on status of reports, aging tickets, aging
CI’s and process questions.
● Advise customers on import/ export procedure updates / restrictions and customs related matters
● Ensure compliance at all times to regulations. This includes internal policies and procedures such
as Standard Work Instructions (SWI), external government regulations and customer policies /
requirements.
● Maintain and further regional matter expertise
● Actively engaged in advanced planning deployments
● Attention to detail and elevates matters with sense of urgency for timely resolution
● Requires good communication skills in a collaborative environment
● Provides ongoing status updates to the local management
expeditors