The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.
Position Reports To: Manager - Order Management.
Key Responsibilities
1. Customer Experience:
- Support Monthly and Quarterly Business Reviews with the customer.
- Assist in implementing customer strategic initiatives and operational improvements.
- Coordinate with internal teams to ensure service expectations are met.
- Share market updates, best practices, and improvement opportunities with stakeholders.
- Support customer visits and operational meetings when required.
2. Reporting & Data Analysis:
- Prepare operational reports and dashboards for customer and internal management.
- Ensure data accuracy, validation, and consistency across reporting platforms.
- Analyze operational data to identify trends, issues, and improvement opportunities.
- Provide insights and recommendations based on data analysis.
3. Operational Oversight:
- Monitor shipment execution and operational performance .
- Coordinate with carriers regarding space, equipment availability, and operational issues.
- Monitor potential disruptions such as port congestion or vendor production delays.
- Support operational huddles and provide updates on shipment status and risk areas.
- Coordinate with internal teams to resolve operational issues impacting customer鈥檚 purchasing order (PO)
Key Competencies
- Customer focus
- Analytical thinking
- Problem solving
- Communication and coordination
- Operational knowledge in international logistics