You are responsible for guiding the day-to-day execution of work. You ensure your team is focused, well-supported, and aligned to business priorities. Through strong people development, clear backlog management, and effective stakeholder communication, you help translate strategic direction into meaningful results. You foster a culture of accountability, continuous improvement, and collaboration, ensuring your team delivers value today while building capability for the future
- Team Leadership: Lead a GT team by providing clear direction, support, and coaching to team members. Foster a positive team culture focused on collaboration, accountability, and results.
- Work Execution: Manage the flow of work, ensuring priorities are clear, work is well-organized, and your team is consistently delivering against business needs.
- People Development: Provide regular feedback, mentorship, and growth opportunities to help your team build skills and advance their careers.
- Backlog & Process Management: Serve as Product Owner or backlog manager, using Agile practices to prioritize work, remove blockers, and improve delivery efficiency.
- Stakeholder Collaboration: Partner with business stakeholders and other GT teams to ensure technology services and solutions meet operational goals.
- Communication: Keep stakeholders and leadership informed on team progress, risks, and accomplishments.
- Operational Support: Oversee system or service health, support case resolution, and ensure your team is responsive to issues and opportunities.
- Process Improvement: Continuously improve how your team works by refining internal processes, documentation, and team standards.
- Compliance & Risk Awareness: Ensure your team follows enterprise standards related to security, data protection, and operational compliance.
- Team Representation: Represent your team in department meetings, cross-team planning, and global/regional initiatives.