Job Description
The ideal candidate is a passionate, self-motivated, and detail-oriented professional who is committed to the success of our customers. The role is responsible for developing, maintaining, and expanding key account management activities. Acting as the primary liaison between Evolution Group and its clients, the successful candidate will ensure the timely and effective delivery of products and solutions, while driving revenue growth and content sales.
Key Responsibilities
- Develop and maintain strong customer relationships to promote retention and long-term loyalty.
- Work closely with customers to ensure satisfaction with services provided and proactively address areas of concern.
- Provide technical support to customers to ensure optimal use of products and services.
- Accurately update and document all account-related activities in internal systems to ensure effective tracking and reporting.
- Plan and facilitate client meetings, presentations, and events to educate customers on Evolution’s products, services, and benefits.
- Conduct research and analysis of client feedback, monitoring new and existing projects to ensure desired outcomes.
- Identify and escalate process challenges and service issues to the sales and marketing teams where appropriate.
- Maintain effective working relationships with internal stakeholders, including sales, marketing, design, creative, advertising, logistics, and management teams.
- Gather and analyse customer feedback, benchmarking against industry best practices to enhance customer success initiatives.
- Develop a thorough understanding of the Company’s products, services, and value propositions.
- Acquire a strong understanding of client businesses and key stakeholders to maximise revenue opportunities.
- Advise customers on the most effective ways to utilise products and solutions in line with their business needs and strategies.
- Manage information flow and communication between key clients and internal teams, including the preparation of weekly and monthly reports.
- Identify upselling and cross-selling opportunities to grow revenue within managed accounts.