Some of your key responsibilities in this role include;
ā¢ Provide our retail customer base with a service which continually exceeds expectation
ā¢ Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
ā¢ Maintain a consistent and professional approach to all our customers
ā¢ Effectively navigate the systems to quickly and efficiently answer customer enquiries
ā¢ Constantly review and digest all communication and information sources to maximise knowledge and skills
ā¢ Take ownership of personal development to strive for continual improvement
ā¢ Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
ā¢ Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach