Some of your key responsibilities in this role include;
⢠Provide our retail customer base with a service which continually exceeds expectation
⢠Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
⢠Maintain a consistent and professional approach to all our customers
⢠Effectively navigate the systems to quickly and efficiently answer customer enquiries
⢠Constantly review and digest all communication and information sources to maximise knowledge and skills
⢠Take ownership of personal development to strive for continual improvement
⢠Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
⢠Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach