Support in application development / and maintenance
Support in case of errors / application debugging / performance / profiling problems when using the platform / in the application - end-2-end performance tests
Create Performance KPIs
Support for the use and setup of automation, scaling, CI/CD workflows, Git
Apply agile development methods (processes and tools) like Scrum and Kanban
Track feature requests, bug reports, additional services from partners
Analyze platform incidents
Support in using ITIL operating processes / platform support, general process optimization, ITIL support and Agile operating processes