Are you passionate about creating exceptional customer experiences and thriving communities? We are looking for a Community Success Manager to help transform workspaces into vibrant destinations where people love to connect, collaborate, and engage.
Working closely with the Head of CX (Customer Experience), you will play a key role in shaping and delivering outstanding customer journeys across a diverse portfolio. From supporting engagement initiatives to building strong stakeholder relationships, you鈥檒l play an important role in delivering a positive community experience.
What you will be doing:
- Delivering best-in-class customer experience across all properties
- Creating and executing community engagement strategies, events, and social initiatives
- Managing and growing social media channels, including content planning and reporting
- Designing surveys, gathering feedback, and turning insights into actionable CX improvements
- Mapping customer journeys to identify opportunities for enhancement
- Building and maintaining strong relationships with occupiers, guests, and stakeholders
- Leading on-site engagement, including walkarounds and key event support
- Producing CX reports, tracking performance, and sharing success stories
- Supporting, coaching, and quality checking onsite CX teams
- Managing supplier relationships and sourcing partners for events and services
- Contributing to ESG, wellbeing, and social value initiatives
- Creating digital content including newsletters, blogs, vlogs, and branded materials
- Supporting recruitment activities, including screening and interviewing candidates
- Ensuring smooth mobilisation of new sites in line with brand standards.