Support Specialist with French & English

Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.

Communication with clients is exclusively in writing across the following two activities:

Customer Relations activities

• Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.

Technical Support activities

Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.